有人有这些英文文献的么

相似文件 换一批

是 否 +2 论坛币

k人 参与回答

经管之家送您一份

应届毕业生专属福利!

求职就业群

赵安豆老师微信：zhaoandou666

经管之家联合CDA

送您一个全额奖学金名额~ !

立即领取

感谢您参与论坛问题回答

经管之家送您两个论坛币！

+2 论坛币

1、 Bienstock,Mentzer，BirdMeasuring Physical Distribution Servsce Quality.Journal of the Aeade myMarketing Seience,1997,25(4):31一44.

2、  Elliot.R , Joseph P B, Physieal DistributionService Quality in Internet Retailing:Service Pricing,Transaetion Attributes,andFirm Attributes.Journal of Operations Management,2004,21(6):651一672.

3、Mentzer,Gomes，KraPfel，PhysicalDistribution Serviee: A Fundamental Marketing Concept? Journal of the Aeade myof Marketing Seience,1989,17(4):53一62.

4、 Mentzer J T,Flint D J, KentJ，LogistiesService Quality as a Segment-Customized Process..Journal of Marking,2001,13.

Miller JA:Studying Satisfaction,Modifying Models,Eliciting Expectations,PosingProblems,and Marketing Meaningful

Measurements[c].In:Hunt HK. Conceptualizationand Measurements of customer Satisfaction and Dissatisfaction.ReportNO.77-103(5),Cambridge , Massachusetts: Marketing Seience Insititute,1977,77.

5、  Millen R, Sohal A, Moss S. Quality managementin the logistics function: an empirical study[J].The International Journal ofQuality & Reliability Management, 1999,16(2): 166- 80.

6、Parasuraman A,Zeithaml V，BerryL L.Reassessment of Expectations as a Comparison Standard in Measuring ServiceQuality: Implieations for Future Researeh Journal of Marketing,1994,5,112.

7、Parasuraman A, Zeithaml V，BerryL L. A Conceptual Model of Service Quality and Its Implieations for FutureReseareh Journal of Marketing, 1985,49(3):41一50.

8、Perrault W D, Russ F. Physieal DisributionService:Neglected Aspect Of Marketing Management.MSU BusinessTopies,1974,22(2):37一45.

9、 Saura I G, France’s D S, Contrí G D, et al.Logistics service quality: a new way to loyalty[J]. Industrial Management &Data Systems, 2008,108(5): 650- 668.

10、Su Q,Song Y,LiZ,et al.The impact of supply chain relationship quality on cooperativestrategy. Journal of Purchasing and Supply Management,2008,14(4):263-374

11、Mentzer JT，GomesR，KrapfelRE. Physical distribution service: a fundamental marketing concept ［J］.Journal of the Academy of Marketing Science，1989，17(1):53 ～62.

Mentzer JT，FlintDJ，Hult GTM. Logistics service quality as a segment-customisedprocess ［J］.Journal of  Marketing，2001，65(4):82 ～104.

扫码加我 拉你入群

请注明：姓名-公司-职位

以便审核进群资格，未注明则拒绝

分享0 收藏0 回帖

关键词：英文文献 distribution satisfaction Expectations Measurements Internet Journal

没找全，凑合看吧！