- 简介
- The book covers important managerial knowledge of managing information and information systems
- It provides insights on current status, issues/challenges and emerging trends of information systems
- It discusses strategic uses of information systems It presents essential information systems for business
- It highlights critical information management skills
Contents
Preface iii
1. Foundation 1
1.1 ManagingInformationas aStrategicResource . . . . . . . . . . . . . . . 1
1.2 KeyConceptsof InformationSystems . . . . . . . . . . . . . . . . . . . 2
1.3 InformationSystemsCompetenceforManagers . . . . . . . . . . . . . . 4
1.4 Critical Issuesof InformationSystemsManagement . . . . . . . . . . . . 5
1.5 EmergingTrendsandFutureDirections . . . . . . . . . . . . . . . . . . 13
1.6 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2. Information Systems for Competitive Advantages 27
2.1 Competitive Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.2 Value chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.3 Business Eco-systems and Co-opetition (Competition & Cooperation) . . 31
2.4 InnovationStrategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3. Information Systems Planning and Evaluation 41
3.1 Strategic Alignment of Information Systems Plan with Business Strategy 41
3.2 Measuring the Success of Information Systems Initiatives/Investments . . 45
3.3 FinanciallyJustifyingInformationSystems Investments . . . . . . . . . . 46
ix
x Managing Information Systems: Ten Essential Topics
3.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4. Developing and Implementing Information Systems 53
4.1 SystemsAnalysis andDesign . . . . . . . . . . . . . . . . . . . . . . . . 53
4.2 Project management, Change Management and Risk Management . . . . 58
4.3 Internal Development, Outsourcing, Acquisition and Use of Application
ServiceProviders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5. Managing Organization’s Knowledge Resources 67
5.1 Data, InformationandKnowledge . . . . . . . . . . . . . . . . . . . . . 67
5.2 Database, Data Warehouse and Data Mining . . . . . . . . . . . . . . . . 68
5.3 ThePhenomenonofBigData . . . . . . . . . . . . . . . . . . . . . . . 72
5.4 KnowledgeManagementandKnowledgeManagementSystems . . . . . 76
5.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6. Managing Infrastructure for Information Systems 85
6.1 HardwareandSoftwareManagement . . . . . . . . . . . . . . . . . . . 85
6.2 Networks andTelecommunicationsManagement . . . . . . . . . . . . . 90
6.3 WirelessCommunication . . . . . . . . . . . . . . . . . . . . . . . . . . 93
6.4 Managementchallenges . . . . . . . . . . . . . . . . . . . . . . . . . . 94
6.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
7. Using Information Systems for Enhancing Internal Operation 109
7.1 FunctionalandCross-functional InformationSystems . . . . . . . . . . . 109
7.2 EnterpriseResourcePlanningSystems . . . . . . . . . . . . . . . . . . . 111
7.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Contents xi
8. Using Information Systems for Improving External Relations 121
8.1 CustomerRelationshipManagementSystems . . . . . . . . . . . . . . . 121
8.2 Supply Chain Management Systems . . . . . . . . . . . . . . . . . . . . 131
8.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
9. Using Information Systems for Supporting Decision Making 139
9.1 EnablingtheOrganization-DecisionMaking . . . . . . . . . . . . . . . . 139
9.2 Information Systems for Decision Support . . . . . . . . . . . . . . . . . 141
9.3 Business Intelligence/Business Analytics . . . . . . . . . . . . . . . . . 145
9.4 ManagementChallenges . . . . . . . . . . . . . . . . . . . . . . . . . . 147
9.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10. Information Systems OperationManagement 149
10.1 EnterpriseInformationSystemsOperationManagement . . . . . . . . . 149
10.2 Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
10.3 Global InformationSystemsOperationManagement . . . . . . . . . . . 162
10.4 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165