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文献求助关于服务氛围的几篇英文文章

发布时间: 来源:人大经济论坛

第一篇:
【题 名】:Does Diversity Climate Lead to Customer Satisfaction? It Depends on the Service Climate and Business Unit Demography
【作 者】:McKay, Patrick F.; Avery, Derek R.; Liao, Hui; Morris, Mark A.
【期刊、会议、单位名称】:Organization Science
【年, 卷(期), 起止页码】:
【全文链接】:May/Jun2011, Vol. 22 Issue 3, p788-803, 16p
第二篇:
【题 名】:IT Service Climate-An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality.
【作 者】:Jia, Ronnie; Reich, Blaize Horner.
【期刊、会议、单位名称】:Information Systems Management
【年, 卷(期), 起止页码】:Spring2011, Vol. 28 Issue 2, p174-179, 6p
【全文链接】:
第三篇:
【题 名】:Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units.
【作 者】:Gracia, Esther; Cifre, Eva; Grau, Rosa.
【期刊、会议、单位名称】:Group & Organization Management
【年, 卷(期), 起止页码】:Jun2010, Vol. 35 Issue 3, p276-298, 23p
【全文链接】:
第四篇:
【题 名】:How Does Service Workers' Behavior Affect Their Health? Service Climate as a Moderator in the Service Behavior—Health Relationships.
【作 者】:Drach-Zahavy, Anat
【期刊、会议、单位名称】:Journal of Occupational Health Psychology
【年, 卷(期), 起止页码】:Apr2010, Vol. 15 Issue 2, p105-119, 15p
【全文链接】:
第五篇:
【题 名】:Management of sales advisers and service climate: an experiment.
【作 者】:Poujol, Juliet F.
【期刊、会议、单位名称】:Journal of Service Management
【年, 卷(期), 起止页码】:2009, Vol. 20 Issue 3, p274-289, 16p
【全文链接】:
第六篇:
【题 名】:Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance.
【作 者】:By: Schneider, Benjamin; Macey, William H.; Lee, Wayne C.; Young, Scott A.
【期刊、会议、单位名称】:Journal of Service Research
【年, 卷(期), 起止页码】:Aug2009, Vol. 12 Issue 1, p3-14, 12p
【全文链接】:
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