虽然是05年的报告，但是对客户的需求、银行的行为等调查很详细，对私人银行完善自己业务、合理发展规划有一定借鉴意义。
另外送两份资料 在别处下载的 都是站在培训私人银行业务的角度
IBM：2005欧洲财富和私人银行业调查
European Wealth and Private banking Industry Survey
Introduction ..................................................... 7
IBM Business Consulting Services perspective............. 11
Key survey messages ......................................... 15
Market trends, geography and industry structure .......... 21
The clients’ view of the private banks ....................... 29
The private banks’ view of the client ........................ 37
Client relationship officers .................................... 47
Products and services ......................................... 55
Operating models and systems............................... 61
Profitability and growth ....................................... 69
The voice of the CEO .......................................... 79
Positioning to be a winner in 2010........................... 97
IBM Business Consulting Services wealth management
and private banking capability................................ 103
Survey methodology and approach .......................... 109
IBM Business Consulting Services wealth management
and private banking network ................................. 113