<P>contemporary business chapter11<BR><BR>C H A P T E R 1 1<BR>Labor–Management<BR>Relations<BR>Learning Goals<BR>1. Summarize the history of labor unions and list their primary goals.<BR>2. Describe the structure of organized labor.<BR>3. Identify the major federal laws that affect labor unions and explain the key<BR>provisions of each law.<BR>4. Explain the process of forming unions, the way they achieve goals through<BR>collective bargaining, and the issues typically addressed in union contracts.<BR>5. Describe the roles played by mediators and arbitrators in labor negotiations.<BR>6. Identify the steps in the union grievance process.<BR>7. Outline the tactics of labor and management in conflicts between them.<BR>8. Describe how unions and employers are developing partner relationships.<BR>9. Discuss employee–employer relationships in nonunion firms.<BR>10. Explain the challenges facing labor unions and strategies currently being<BR>used to rebuild union membership. </P>
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