<P>contemporary business chapter12<BR><BR>C H A P T E R 1 2<BR>Creating and Producing<BR>World-Class Goods<BR>and Services<BR>Learning Goals<BR>1. Outline the importance of production and operations management.<BR>2. Explain the roles of computers and related technologies in production.<BR>3. Identify the factors involved in a plant location decision.<BR>4. Identify and briefly explain the major tasks of production and operations<BR>managers.<BR>5. Compare alternative layouts for production facilities.<BR>6. List the steps in the purchasing process.<BR>7. Compare the advantages and disadvantages of maintaining large inventories.<BR>8. Identify the steps in the production-control process.<BR>9. Explain the benefits of quality control. </P>
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