<P><BR>欧洲卓越管理模式.从领导\战略策划\顾客为中卢\以人为本\过程管控\绩效结果等诸多方面做介绍.<BR><BR>Contents<BR>1. The need for a model 4<BR>2. The Fundamental Concepts of Excellence 5<BR>3. The EFQM Excellence Model 6<BR>3.1 Overview 6<BR>3.2 Model contents structure 7<BR>3.3 The RADAR logic 8<BR>3.4 Applying RADAR Logic 9<BR>3.5 Model Criteria 10<BR>CRITERION 1 – Leadership 10<BR>CRITERION 2 – Policy and Strategy 12<BR>CRITERION 3 – People 14<BR>CRITERION 4 – Partnerships and Resources 16<BR>CRITERION 5 – Processes 18<BR>CRITERION 6 – Customer Results 20<BR>CRITERION 7 – People Results 22<BR>CRITERION 8 – Society Results 24<BR>CRITERION 9 – Key Performance Results 26<BR>3.6 The EFQM Excellence Model Glossary of Terms............ </P>