<br /><br/><br /><p><span style="font-size: 9pt">封面</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt">内容简介、编委</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt">目录</span><span style="font-size: 9pt"> </span><br />
<span style="color: #0099cc; font-size: 9pt">第一部分导游基础业务</span><span style="color: #0099cc; font-size: 9pt"> </span><br />
<span style="color: blue; font-size: 9pt">基础理论篇</span><span style="color: blue; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">1</span><span style="color: #006600; font-size: 9pt">章导游员及导游服务概述</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: blue; font-size: 9pt">基础服务程序篇</span><span style="color: blue; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">2</span><span style="color: #006600; font-size: 9pt">章导游服务程序规范</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: blue; font-size: 9pt">服务质量提高篇</span><span style="color: blue; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">3</span><span style="color: #006600; font-size: 9pt">章导游带团技能</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">4</span><span style="color: #006600; font-size: 9pt">章导游讲解能力</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">5</span><span style="color: #006600; font-size: 9pt">章带团服务常识</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: blue; font-size: 9pt">应急处理篇</span><span style="color: blue; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">6</span><span style="color: #006600; font-size: 9pt">章旅游者个别要求的处理</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">7</span><span style="color: #006600; font-size: 9pt">章意外事故和特殊服务问题的预防和处理</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #0099cc; font-size: 9pt">第二部分全国导游基础知识</span><span style="color: #0099cc; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">1</span><span style="color: #006600; font-size: 9pt">章中国旅游资源</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">2</span><span style="color: #006600; font-size: 9pt">章中国历史常识</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">3</span><span style="color: #006600; font-size: 9pt">章中国的年节民俗</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">4</span><span style="color: #006600; font-size: 9pt">章中国的四大宗教</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">5</span><span style="color: #006600; font-size: 9pt">章中国的古代建筑与园林</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">6</span><span style="color: #006600; font-size: 9pt">章中国的风味佳肴与风物特产</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">7</span><span style="color: #006600; font-size: 9pt">章中国台、港、澳地区概况</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #0099cc; font-size: 9pt">第三部分旅游政策与法规</span><span style="color: #0099cc; font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">1</span><span style="color: #006600; font-size: 9pt">章新时期指导思想和相关政策</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">1.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">2</span><span style="color: #006600; font-size: 9pt">章旅游法概述</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">2.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">3</span><span style="color: #006600; font-size: 9pt">章旅行社法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">3.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">4</span><span style="color: #006600; font-size: 9pt">章导游人员管理法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">4.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">5</span><span style="color: #006600; font-size: 9pt">章旅游者出入境管理法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">5.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">6</span><span style="color: #006600; font-size: 9pt">章旅游合同法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">6.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">7</span><span style="color: #006600; font-size: 9pt">章旅游投诉处理法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">7.2</span><span style="font-size: 9pt">历年真题与典型题详解</span><span style="font-size: 9pt"> </span><br />
<span style="color: #006600; font-size: 9pt">第</span><span style="color: #006600; font-size: 9pt">8</span><span style="color: #006600; font-size: 9pt">章海南国际旅游岛建设法律制度</span><span style="color: #006600; font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">8.1</span><span style="font-size: 9pt">考点归纳</span><span style="font-size: 9pt"> </span><br />
<span style="font-size: 9pt"></span><span style="font-size: 9pt">8.2</span><span style="font-size: 9pt">历年真题与典型题详解</span></p></br></br>