Planning and Designing Effective Metrics

Book 图书名称：【2015新书】Planning and Designing Effective Metrics
Author 作者：Martin Klubeck
Publisher 出版社： Apress
Page 页数：122
Publishing Date 出版时间：Dec, 2014
Language 语言：English
Size 大小：2 MB
Format 格式：pdf 文字版
ISBN:978-1-4842-0827-4, 978-1-4842-0826-7
Edition: 第1版搜索过论坛，没有该文档


Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple explanation of how to plan for and then design measurements to improve your organization?

Planning and Designing Effective Metrics—an abridged version of author and metrics expert Martin Klubeck's Metrics:How to Improve Key Business Results—provides that explanation and the tools you'll need to make your organization more effective. Not only does this brief book explain the "why" of metrics, but it walks you through a step-by-step process to create a clear picture of organizational health and how well you satisfy customer needs.
This book:
Provides a guide for planning and designing useful metrics based on your unique organizational needsOffers the theory behind metrics to help you get exponentially better practical resultsShows how to select and use the proper tools for creating, implementing, and using metricsProvides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise
Planning and Designing Effective Metricswill help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. You will learn how to create valuable measures of organizational success, like repeat customers, customer loyalty, and word-of-mouth advertising. That will help you not only to improve organizational results—you'll also multiply your career opportunities.

== Table of contents ==
Content:
Front Matter....Pages i-xii
Metrics: The Basics....Pages 1-6
Establishing A Common Language....Pages 7-23
Designing and Documenting Your Metrics....Pages 25-58
Using Metrics as Indicators....Pages 59-68
Using the Answer Key....Pages 69-90
Establishing Standards and Benchmarks....Pages 91-97
Tools and Resources....Pages 99-110
Back Matter....Pages 111-113


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