【2013】Research on emotion in organizations

Book 图书名称：Research on emotion in organizations
Author 作者：Härtel, Charmine E. J.; Zerbe, W. J.; Ashkanasy, Neal M.
Publisher 出版社： Emerald Group publ
Page 页数：358
Publishing Date 出版时间：2013
Language 语言：English
Size 大小：4MB
Format 格式：pdf文字版
ISBN: 9781781908884, 1781908885, 9781781908891, 1781908893
Edition: 第1版 搜索过论坛，没有该文档

The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader can see how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments.

The chapters in this volume leave no doubt in the reader s mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing.

== Table of contents ==
Machine generated contents note: ch. 1 Individual Sources, Dynamics, and Expressions of Emotion / Charmine E.J. Hartel --
SOURCES OF EMOTIONS IN THE WORKPLACE --
ch. 2 Root Causes of Positive Emotion at Work / Mare Teichmann --
ch. 3 Emotional Regulation and Ideation / Carina Lomberg --
ch. 4 Sympathy and Anger: The Role of Attributions in Emotional Responses to Abusive Supervision / Teri Elkins --
ch. 5 Putting the Emotion Back: Exploring the Role of Emotion in Disengagement / Richard McBain --
ch. 6 The Arm Model to Develop Emotion-Related Abilities (Ability EI) / Wolfgang G. Scherl --
DYNAMICS OF EMOTIONS IN THE WORKPLACE --
ch. 7 A Theoretical Examination of Mixed Group Mood: The Construct and Its Performance Consequences / Jochen I. Menges --
ch. 8 Pictures of Facial Affect-Ulm (PFA-U): A New Facs-Based Set of Pictures for Basic Emotions / Harald C. Traue --
ch. 9 Service Employees' Trait Authenticity and Customer Satisfaction / Hana Medler-Liraz. Contents note continued: ch. 10 Emotional Labour and Its Consequences: The Moderating Effect of Emotional Intelligence / Catherine Prentice --
ch. 11 Lagged Influences of Customer Mistreatment on Employee Mood: Moderating Roles of Maladaptive Emotion Regulation Strategies / Junqi Shi --
EXPRESSION OF EMOTIONS IN THE WORKPLACE --
ch. 12 Brief Emotional Vocal Expressions: Proxies for Decision Making in Emergency Calls? / Erik Lindstrom --
ch. 13 "My Boss Is Probably the Devil!" Exploring Employees' Online Vents / Elizabeth A. Rupprecht --
ch. 14 Affective Displays in E-Mail Communication: Evidence from the Lab and the Field / Terri R. Kurtzberg --
ch. 15 @ The Emotional Verge: When Enough is Enough in Email Conversations / Alf Westelius.

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