【2011】 Conflict Management

Book 图书名称： Conflict Management
Author 作者： Baden Eunson
Publisher 出版社： Wrightbooks
Page 页数： 160
Publishing Date 出版时间： Sep 26, 2011
Language 语言： English
Size 大小： 0.5 MB
Format 格式： pdf 文字版
ISBN: 0731406516, 9780731406517
Edition: 第1版 搜索过论坛，没有该文档


Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.


In this book you will find many options for managing conflict, including:
planning goal setting compromise mediation
Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

== Table of contents ==
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