<p>有点急，拜托大家啦！</p><p>[1]篇名：Linking service climate and customer perceptions of service quality: test of a causal model</p><p>期刊：Journal of Applied Psychology; Apr98, Vol. 83 Issue 2</p><p>作者：Schneider,Benjamin; White,Suan S; Paul,Michelle C&nbsp; </p><p>电子链接：<span lang="EN-US" style="FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt;"><a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=12&amp;sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9">http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=12&amp;sid=676dda<chmetcnv wst="on" tcsc="0" numbertype="1" negative="False" hasspace="False" sourcevalue="8" unitname="C">8c</chmetcnv>-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9</a></span></p><p>[2]篇名：Manager personality, Manager service quality orientation, and service climate: test of a model</p><p>期刊：Journal of Applied Psychology; Nov2007, Vol. 92 Issue 6</p><p>作者：Salvaggio,Amy Nicole; Schneider,Benjamin; Nishii,Lisa H; Mayer,David M; Ramesh,Anuradha; Lyon,Julie S</p><p>电子链接：<a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=6&amp;hid=12&amp;sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9">http://web.ebscohost.com/bsi/resultsadvanced?vid=6&amp;hid=12&amp;sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9</a></p><p>[3]篇名：Effect of service climate on service quality: an integrative model</p><p>期刊：International Journal of Services Technology&amp;Management;2007, Vol. 8 Issue 2/3</p><p>作者：Gupta,Amit; Gannon,Martin J</p><p>电子链接：<a href="http://web.ebscohost.com/bsi/resultsadvanced?vid=6&amp;hid=12&amp;sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9">http://web.ebscohost.com/bsi/resultsadvanced?vid=6&amp;hid=12&amp;sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9</a></p>