Introduction
1 What Is Organizational Behavior?
The Individual
2 Diversity in organizations 78
3 Attitudes and Job Satisfaction 110
4 Emotions and Moods 138
5 Personality and Values 172
6 Perception and Individual Decision Making 206
7 Motivation Concepts 244
8 Motivation: From Concepts to Applications 280
The Group
9 Foundations of Group Behavior 312
10 Understanding Work Teams 348
11 Communication 380
12 Leadership 418
13 Power and Politics 458
14 Conflict and Negotiation 494
15 FoundatiOrganizationization Structure 528
The Organization System
16 organizational Culture 562
17 Human Resource Policies and Practices 598