Preface xxiii
Acknowledgments xxxi
Part 1 Introduction to Management 2
Chapter 1: Managers and You in the Workplace 2
Management History Module 22
Chapter 2: Making Decisions 36
Part 1 Management Practice 58
Part 2 Basics of Managing in Today’s Workplace 62
Chapter 3: Influence of the External Environment and the Organization’s Culture 62
Chapter 4: Managing in a Global Environment 84
Chapter 5: Managing Diversity 108
Chapter 6: Managing Social Responsibility and Ethics 136
Chapter 7: Managing Change and Disruptive Innovation 162
Part 2 Management Practice 194
Part 3 Planning 200
Chapter 8: Foundations of Planning 200
Chapter 9: Managing Strategy 220
Chapter 10: Entrepreneurial Ventures 244
Part 3 Management Practice 270
Part 4 Organizing 274
Chapter 11: Designing Organizational Structure 274
Chapter 12: Managing Human Resources 300
Chapter 13: Managing Groups and Teams 332
Part 4 Management Practice 356
Part 5 Leading 360
Chapter 14: Managing Communication 360
Chapter 15: Understanding and Managing Individual Behavior 382
Chapter 16: Motivating Employees 416
Chapter 17: Being an Effective Leader 448
Part 5 Management Practice 480
Part 6 Controlling 484
Chapter 18: Monitoring and Controlling 484
Planning and Control Techniques Module 514
Managing Operations Module 530
Part 6 Management Practice 542
Brief Contents
Glossary 546 • Name Index 557 • Organization Index 571 • Subject Index 575