1 题目：Total quality and human resources management: lessons learned from Baldrige Award-winning companies
作者：Richard Blackburn
链接：：http://ezproxy.marshall.edu:2066/pss/4165135

2 题目：Making total quality work: Aligning organizational processes, performance measures, and stakeholders
作者：Judy D. Olian, Sara L. Rynes
出处：Human Resource Management, Volume 30 Issue 3, Pages 303 - 333
http://www3.interscience.wiley.com/journal/113452031/abstract?CRETRY=1&SRETRY=0

3 题目：Implementing total quality management: The role of human resource management
作者：Clinton, Roy J.
出处：SAM Advanced Management Journal (07497075); Spring94, Vol. 59 Issue 2, p10,7p
链接：http://connection.ebscohost.com/content/article/1026645924.html;jsessionid=84AC01DFC88147E5856ECD29C387CC95.ehctc1

4 题目：Total quality management and the human resource professional: Applying the baldrige framework to human resources
作者：Christopher Hart
出处：Human Resource Management, Volume 30 Issue 4, Pages 433 - 454
链接：http://www3.interscience.wiley.com/journal/113452066/abstract

5 题目：TOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT
作者：Adrian Wilkinson
出处：Human Resource Management Journal, Volume 2 Issue 4, Pages 1 - 20
链接：http://www3.interscience.wiley.com/journal/119988050/abstract

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