文献1
【题 名】： A clustering method based on fuzzy equivalence relation for customer relationship management【作 者】：Yu-Jie Wang
【期刊、会议、单位名称】：[url=][/url]Expert Systems with Applications【年, 卷(期), 起止页码】：Volume 37, Issue 9,
【全文链接】：http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V03-4YDKJTX-B&_user=10065664&_coverDate=09%2F30%2F2010&_rdoc=1&_fmt=high&_orig=search&_origin=search&_sort=d&_docanchor=&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10065664&md5=3ac2ab8dd0cdf51f67214b751e006be5&searchtype=a

文献2
【题 名】： A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business
【作 者】：Der-Chiang Li, Wen-Li Dai and Wan-Ting Tsenga, c,
【期刊、会议、单位名称】：[url=][/url]Expert Systems with Applications【年, 卷(期), 起止页码】：Volume 38, Issue 6,

【全文链接】： http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V03-51PH1B1-B&_user=10065664&_coverDate=06%2F30%2F2011&_rdoc=1&_fmt=high&_orig=search&_origin=search&_sort=d&_docanchor=&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10065664&md5=d9df1fedbf7eb170414be40d4f392442&searchtype=a