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第一篇：
【题 名】：Does Diversity Climate Lead to Customer Satisfaction? It Depends on the Service Climate and Business Unit Demography
【作 者】：McKay, Patrick F.; Avery, Derek R.; Liao, Hui; Morris, Mark A.
【期刊、会议、单位名称】：Organization Science
【年, 卷(期), 起止页码】：
【全文链接】：May/Jun2011, Vol. 22 Issue 3, p788-803, 16p
第二篇：
【题 名】：IT Service Climate-An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality.
【作 者】：Jia, Ronnie; Reich, Blaize Horner.
【期刊、会议、单位名称】：Information Systems Management
【年, 卷(期), 起止页码】：Spring2011, Vol. 28 Issue 2, p174-179, 6p
【全文链接】：
第三篇：
【题 名】：Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units.
【作 者】：Gracia, Esther; Cifre, Eva; Grau, Rosa.
【期刊、会议、单位名称】：Group & Organization Management
【年, 卷(期), 起止页码】：Jun2010, Vol. 35 Issue 3, p276-298, 23p
【全文链接】：
第四篇：
【题 名】：How Does Service Workers' Behavior Affect Their Health? Service Climate as a Moderator in the Service Behavior—Health Relationships.
【作 者】：Drach-Zahavy, Anat
【期刊、会议、单位名称】：Journal of Occupational Health Psychology
【年, 卷(期), 起止页码】：Apr2010, Vol. 15 Issue 2, p105-119, 15p
【全文链接】：
第五篇：
【题 名】：Management of sales advisers and service climate: an experiment.
【作 者】：Poujol, Juliet F.
【期刊、会议、单位名称】：Journal of Service Management
【年, 卷(期), 起止页码】：2009, Vol. 20 Issue 3, p274-289, 16p
【全文链接】：
第六篇：
【题 名】：Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance.
【作 者】：By: Schneider, Benjamin; Macey, William H.; Lee, Wayne C.; Young, Scott A.
【期刊、会议、单位名称】：Journal of Service Research
【年, 卷(期), 起止页码】：Aug2009, Vol. 12 Issue 1, p3-14, 12p
【全文链接】：
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