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Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction Author: Detelina Marinova, Jun Ye & Jagdip Singh
来源：journal of marketing
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关键词：10个论坛币 一篇文献 论坛币 Productivity satisfaction

Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction Author: Detelina Marinova, Jun Ye & Jagdip Singh
本文来自: 人大经济论坛 爱问频道 版，详细出处参考： https://bbs.pinggu.org/forum.php? ... amp;from^^uid=1508594