Business-Process-Management

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Business Process Management
Scorecards to Manage Results
Indicators of Process Performance
Core and Enabling Processes
Critical-to-Customer Outputs
Customer Focused Objectives
C
S
I
P
O
Scorecards
What will be measured?
Gap
Cluster
Cluster
Project
Project
Project
Project
Six Sigma Projects
What projects are needed to close the gaps?
What are the key measures of process performance?What are the gaps between process performance and CTC objectives?
What do you measure ?
Y = f (x1, x2, … , xn)
W ...

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关键词：Management Managemen Business Process Manage