2016
年ACCA
考试辅导:关键业绩指标
最常见的关键业绩指标有三种:一是效益类指标,如资产盈利效
率、盈利水平等
;二是营运类指标,如部门管理费用控制、市场份额等
;三是组织类指标,如满意度水平、服务效率等。
Performance
indicators
(orperformance
measures)
aremethods
used
toassess
performance.
Forexample:
Inprofit-seeking
organisations:
-Profit
-Earnings
pershare
-Return
oncapital
employed
Innot-for-profit
organisations:
-Exam
grades
(aschool)
-Waiting
times
forhospital
admission
(ahealth
service)
-Condition
ofroads
(alocal
government
highways
department)
Particu ...


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