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题目：A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality
作者是：Parasuraman A,  Zeitham l V,  Berry L L等三人
发表在：Journa l of Retailing, 1988, 64( 1):12- 40
Elsevier、web of science、springerlink等都找不到。。更惊奇的是CALIS竟然没有1987和1988年的《Journal of Retailing》，竟然也没有。。
哪位童鞋有么，，或者说在哪可以找到，，感激不尽！

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关键词：ServQual servqua UAL springerlink Perceptions 文章

a classical paper! It is one of the best paper in the field of operations management

karleenchan 发表于 2014-1-9 21:41
a classical paper! It is one of the best paper in the field of operations management

我也知道很经典，，可是，，你有吗？

dyd1010 发表于 2014-1-9 21:59
我也知道很经典，，可是，，你有吗？

Yes, I had its hard copy but in my store room.

Well, I got its e-copy and attached for your ref, but cannot upload it

If you are waiting for it, state you email and I send it to you

karleenchan 发表于 2014-1-9 22:23
Yes, I had its hard copy but in my store room.

电子版吗，能分享不？？？保证不以盈利为目的！

dyd1010 发表于 2014-1-9 22:35
电子版吗，能分享不？？？保证不以盈利为目的！

I have problem with uploading, give me your email and I send it to you.