RelationshipMarketing
Palmatier, Robert, Rajiv Dant, Dhruv Grewal, and KennethEvans (2006), “Factors Influencing the Effectiveness of Relationship Marketing:A Meta-analysis,” Journal of Marketing,70 (October), 136-153.
Garnefeld, Ina, AndreasEggert, Sabrina V. Helm, and Stephen S. Tax (2013), “Growing ExistingCustomers' Revenue Streams Through Customer Referral Programs,” Journal of Marketing, 77 (4), 17-32
Palmatier, Robert W., Mark B. Houston, Rajiv P. Dant, and DhruvGrewal (2013), “Relationship Velocity: Toward A Theory of Relationship Dynamics,”Journal of Marketing, 77 (1), 13-30
Wetzel, Hauke A., MaikHammerschmidt, and Alex R. Zablah (2014), “Gratitude versus Entitlement: A DualProcess Model of the Profitability Implications of Customer Prioritization,” Journal of Marketing, 78 (2), 1-19
Godfrey, Andrea, Kathleen Seiders,and Glenn Voss (2011), “Enough is Enough! The Fine Line in ExecutingMultichannel Relational Communication,” Journalof Marketing, 75 (July), 94-109
marketing Velocity+Dynamics+2013_JM.pdf
(20.31 MB)
Wetzel et al_Gratitude versus Entitlement_A Dual Process Model of the Profitabil.pdf
(563.58 KB)
Palmatier Dant Grewal and Evans_Factors influencing effectiveness of relationshi.pdf
(335.44 KB)
Godfrey Seiders and Voss_Enough is Enough_The Fine Line in Executing Multichanne.pdf
(464.08 KB)
garnefeld et al_growing exiwsting customers revenue streams through customer ref.pdf
(694.98 KB)


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