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Passport Review Process

Description Passport is a phase-gated review process designed to assure the success of major programs, including platform, new product or service development, significant product or system upgrades, mergers and acquisitions, relocation of work, and infrastructure transformation. It consists of four elements: Governance Structure, Disciplined Phase Reviews, Risk Management and Next-phase Contract. Passport was created to involve senior leaders throughout the lifecycle of a program and to be a source of help to Program Managers. Together at each Passport review, the senior leaders and the Program Manager seek to answer two questions: Are we working on the right program/plan? Are we executing it well? Passport reviews are mandated to occur at the end of key phases in the life of a program: Opportunity Analysis, Concept Development, Detailed Design and Development, Validation, and In Service (after a "generic" year). Additional Passport reviews may be inserted at the discretion of each UTC division. Passport reviews have well-defined inputs and decision criteria, which change depending on the phase of the program. At the conclusion of a Passport review, the Passport Review Board of senior managers makes one of three decisions: Go (continue to the next phase of development); Redirect (obtain additional information that the Passport Review Board needs to see before it can make a decision); or No-Go (stop the program because it is no longer viable or a better opportunity has surfaced). One Page Summary of Passport Process

Use For Assuring that a program has a valid value proposition and is being executed properly. Discovering early that a program is not viable and stopping it before significant resources are wasted. Identifying, quantifying and resolving risks to program failure. Creating leadership accountability for the success or failure of programs. Helping a Program Manager and key stakeholders resolve problems with a program. Holding effective and efficient reviews of major programs. Treating program resource allocations as a series of options which may be exercised or not exercised depending on the current value proposition of the program.

How to Use Senior leaders, Program Managers and system and program integration teams need to be trained in Passport. Training should include a review of the relevant UTC Business Unit’s Passport Policy. For a given program, the Vice President of Quality will decide whether or not the program must come under Passport review control. Each business unit has criteria to guide this choice. If Passport control is warranted, the criteria further define the functions and management levels that must participate in the governance structure -- the Passport Review Board. Passport review logistics for the program are set by the business unit Passport coordinator following standard work. The Program Manager and program teams assemble the information required for the particular Passport review. This information is identified in a Passport Deliverables and Decision Requirements Checklist. For example, the value proposition (summarized in the Job Ticket) is the main information needed for the Passport review at the end of the Opportunity Analysis phase; a requirements analysis, a preliminary design, and a final program plan and risk management plan are required at the end of Concept Development, along with the results of preliminary design or qualification reviews, function reviews and 3P events. Accompanying the Passport Deliverables and Decision Requirements Checklist for each Passport review is a list of Key Passport Review Questions that the Passport Review Board should review ahead of time to make sure that nothing is missed. Taken together, these two documents, plus Passport Review Protocols that the Passport Review Board members agree to follow, define the discipline of a Passport review. The Program Manager and program teams are required to prepare, monitor and review a program Risk Management Plan. A "lite" procedure for risk management is described in the Passport training document; more comprehensive risk management approaches can be found in the references. All of these procedures follow essentially the same steps: identify risks; analyze the risks and their consequences; prioritize the risks; develop risk resolution plans, including contingency plans; and monitor and track the progress of the risk resolution plans. The last major input to a Passport review is the Next-phase Contract. This plan is drafted by the Program Manager and program teams and then sent to the Passport Review Board for review and comment before the Passport review. The Next-phase contract is in the form of a win-win agreement, which empowers the program team. The Next-phase Contract clearly identifies desired results, guidelines, resources, accountability and consequences. A major guideline is the addition of tolerances on program deliverables in the phase, including risk reduction milestones. As soon as the program team realizes that an agreed tolerance is going to be exceeded if the program continues, the Program Manager contacts the Passport Review Board to tell them that the program is in trouble and that an interim Passport review is necessary to decide on options for the program. At the conclusion of a Passport review, the Next-phase Contract will be amended with any specific actions recommended by the Passport Review Board. Some of the actions may be the responsibility of Passport Review Board members.

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