质量监控（运营管理第七部分，英文）
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来源：人大经济论坛
质量监控（运营管理第七部分，英文）
I. Introduction
II. Quality in Historical Perspective
III. Quality Management as a Strategic Issue
IV. Quality Management Leadership
V. Definitions of Quality
VI. Quality Related Product Characteristics
VII. Quality Related Service Characteristics
VIII. Costs of Quality
IX. Total Quality Management
X. Business Process Reengineering
I. Introduction
II. Quality in Historical Perspective
III. Quality Management as a Strategic Issue
IV. Quality Management Leadership
V. Definitions of Quality
VI. Quality Related Product Characteristics
VII. Quality Related Service Characteristics
VIII. Costs of Quality
IX. Total Quality Management
X. Business Process Reengineering
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