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Preface v
1. OPERATIONS MANAGEMENT CONCEPTS 1–26
1.1 Introduction 1
1.2 Historical Development 1
1.3 Concept of Production 3
1.4 Production System 3
1.5 Classification of Production System 4
1.5.1 Job-Shop Production 4
1.5.2 Batch Production 5
1.5.3 Mass Production 5
1.5.4 Continuous Production 6
1.6 Production Management 7
1.6.1 Objectives of Production Management 7
1.7 Operations System 7
1.7.1 A Framework of Managing Operations 8
1.8 Operations Management 9
1.9 Operations Management Objectives 11
1.10 The Strategic Role of Operations 13
1.11 Strategic Planning 15
1.11.1 Strategic Planning for Production and Operations 15
1.11.2 Strategic Planning Approaches for Production/Operations 15
1.11.3 Strategic Planning—Forced Choice Model 15
1.11.4 A Strategic Planning Operations Model 16
1.12 The Trend: Information and Non Manufacturing Systems 17
1.13 Productivity 18
1.13.1 Modern Dynamic Concept of Productivity 18
1.13.2 Factor Productivity and Total Productivity 18
1.13.3 Productivity Analysis 19