<pre>请各位大侠帮帮忙啊，小弟急用～谢谢<br/><br/>篇号：1<br/>题名：Customer service quality and financial performance among Australian retail financial institutions<br/>作者：Duncan, Elizabeth; Elliott, Greg<br/>期刊全称或缩写：<a target="_blank" title="Journal of Financial Services Marketing" href="http://www.ingentaconnect.com/content/pal/fsm;jsessionid=39e6sfanx2xh.alexandra">Journal of Financial Services Marketing</a><br/>年份，卷（期），起止页码：Volume 7, Number 1, 1 August 2002, pp. 25-41(17) <br/>电子链接：http://www.ingentaconnect.com/content/pal/fsm/2002/00000007/00000001/art00003<br/><br/>篇号： 2<br/>题名：An empirical test of association between production and financial performance: the case of the commercial banking industry<br/>作者：Elyas Elyasiani;Seyed Mehdian;Rasoul Rezvanian <br/>期刊全称或缩写：<a target="_blank" title="Click to go to publication home" href="http://www.informaworld.com/smpp/title%7Econtent=t713684415%7Edb=all">Applied Financial Economics</a><br/>年份，卷（期），起止页码： Volume 4,Issue 1 February 1994,pages 55 - 60<br/>电子链接：http://www.informaworld.com/smpp/content~content=a758522125~db=all<br/></pre>

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