<p><strong>1</strong>.[篇名]Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability</p><p>[期刊]European Journal of Work &amp;Organizational PsychologIssue 1; Mar2008, Vol. 17 Issue 1</p><p>[作者]Sowinski,David R; Fortmann,Kristen A; Lezotte,Daniel V</p><p>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=115&amp;sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108</p><p><strong>2[篇名]</strong>Effect of service climate on service quality: an integrative model</p><p>[期刊]International Journal of Services Technology &amp; Management;2007, Vol. 8 Issue 2/3</p><p>[作者]Gupta,Amit; Gannon,Martin J</p><p>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=115&amp;sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108</p><p><strong>3.[篇名]</strong>Server emotional experiences and affective service delivery:mechanisms linking climate for service and customer outcomes</p><p>[期刊]Journal of Foodservice Business Research;2006, Vol. 9 Issue 2/3</p><p>[作者]Yongmei Liu; Jixia Yang</p><p>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=115&amp;sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108</p><p><strong>4.[篇名]</strong>Reconceptualizing psychological climate in a retail service environment: a multiple stakeholder perspective</p><p>[期刊]Journal of Applied Psychology;Oct92, Vol. 77 Issue 5</p><p>[作者]Buke,Michael J; Borucki,Chester C; Hurley,Amy E</p><p>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=115&amp;sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108</p><p><strong>5.[篇名]</strong>A passion for service: using content analysis to explicate service climate themes</p><p>[期刊]Journal of Applied Psychology;Oct92, Vol. 77 Issue 5</p><p>[作者]Schneider, Benjamin; Wheeler, Jill K; Cox, Jonathan F</p><p>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&amp;hid=115&amp;sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108</p>

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