[感谢]英文文献(jamiesun和award)

是 否 +2 论坛币

k人 参与回答

经管之家送您一份

应届毕业生专属福利!

求职就业群

赵安豆老师微信：zhaoandou666

经管之家联合CDA

送您一个全额奖学金名额~ !

立即领取

感谢您参与论坛问题回答

经管之家送您两个论坛币！

+2 论坛币

1.[篇名]Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability

[期刊]European Journal of Work &Organizational PsychologIssue 1; Mar2008, Vol. 17 Issue 1

[作者]Sowinski,David R; Fortmann,Kristen A; Lezotte,Daniel V

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=115&sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108

2[篇名]Effect of service climate on service quality: an integrative model

[期刊]International Journal of Services Technology & Management;2007, Vol. 8 Issue 2/3

[作者]Gupta,Amit; Gannon,Martin J

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=115&sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108

3.[篇名]Server emotional experiences and affective service delivery:mechanisms linking climate for service and customer outcomes

[期刊]Journal of Foodservice Business Research;2006, Vol. 9 Issue 2/3

[作者]Yongmei Liu; Jixia Yang

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=115&sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108

4.[篇名]Reconceptualizing psychological climate in a retail service environment: a multiple stakeholder perspective

[期刊]Journal of Applied Psychology;Oct92, Vol. 77 Issue 5

[作者]Buke,Michael J; Borucki,Chester C; Hurley,Amy E

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=115&sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108

5.[篇名]A passion for service: using content analysis to explicate service climate themes

[期刊]Journal of Applied Psychology;Oct92, Vol. 77 Issue 5

[作者]Schneider, Benjamin; Wheeler, Jill K; Cox, Jonathan F

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=115&sid=f17d0ead-dd1f-4f3d-90a7-a0b75fa4b451%40sessionmgr108

[此贴子已经被作者于2008-5-19 10:59:49编辑过]

扫码加我 拉你入群

请注明：姓名-公司-职位

以便审核进群资格，未注明则拒绝

分享0 收藏0 回帖

关键词：jamiesun award Jamie ward 英文文献 文献 英文 感谢 jamiesun award

212921.pdf (1.8 MB)

2008-5-16 10:49:00 上传

[求助]英文文献

我们这里最好能够实行认领制度，要不然太浪费资源了，楼上来吧！！！

4.[篇名]Reconceptualizing psychological climate in a retail service environment: a multiple stakeholder perspective

 

212926.pdf (1.7 MB)

2008-5-16 10:56:00 上传

[求助]英文文献

1，OK

213035.pdf (148.45 KB)

2008-5-17 00:36:00 上传

[求助]英文文献

谢谢大家！

谢谢楼主啊