<p>1。Wann-Yih Wu, C.-H. T. (2007). "The empirical study of CRM: Consumer-company identification and purchase intention in the direct selling industry." International Journal of Commerce and Management 17(3): 194 - 210</p><p>电子版链接：<a href="http://www.emeraldinsight.com/10.1108/10569210710833617">http://www.emeraldinsight.com/10.1108/10569210710833617</a><br/>&nbsp;</p><p>2。学位论文：<table class="publication"><tbody><tr><td class="dc_title" colspan="2">Consumer-company identification : a study of relationships between consumers and companies / (2004) </td></tr><tr><td class="dc_creator" colspan="2"><ul class="dc_creator"><li><a href="http://en.scientificcommons.org/erin_dadswell">Dadswell, Erin.</a><br/>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul></td></tr><tr><td class="section" colspan="2">修正一下，这个链接我们学校打不开：<a href="http://en.scientificcommons.org/31603564">http://en.scientificcommons.org/31603564</a><br/></td></tr><tr><td class="dc_description" colspan="2">&nbsp;</td></tr><tr><td class="section" colspan="2"><br/></td></tr><tr><td colspan="2"></td></tr></tbody></table></p><p></p><p><a href="http://en.scientificcommons.org/35286828"></a></p>

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