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<p>1、题目：The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis</p><p>作者：Lemon, Katherine N.; Wangenheim, Florian v.</p><p>期刊：Journal of Service Research</p><p>卷、年：May2009, Vol. 11 Issue 4, p357-370, 14p, 3 charts, 1 diagram; (AN 38312686)</p><p>电子链接：<a href="http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=38312686">http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=38312686</a></p><p>2、题目：Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models</p><p>作者： Prinzie, Anita; Van den Poel, Dirk</p><p>期刊：European Journal of Operational Research</p><p>卷、年：May2006, Vol. 170 Issue 3, p710-734, 25p</p><p>电子链接：<a href="http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=19084900">http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=19084900</a></p><p>3、题目：Does online relationship marketing enhance customer retention and cross-buying?</p><p>作者：Liang, Chiung-Ju; Chen, Hui-Ju; Wang, Wen-Hung</p><p>期刊：Service Industries Journal</p><p>卷、年：Aug2008, Vol. 28 Issue 6, p769-787, 19p</p><p>电子链接：<a href="http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=34319968">http://web.ebscohost.com/ehost/detail?vid=5&hid=107&sid=18950b8f-3e53-4ec5-8105-3126de723a31%40sessionmgr102&bdata=JmFtcDtsYW5nPXpoLWNuJnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=34319968</a></p><p>请各位高手多帮忙，谢谢！</p>
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