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A Survival Guide for Working with Humans
by Gini Graham Scott ISBN:0814472052 AMACOM © 2004 (215 pages) This guide provides real-life strategies for engaging even the most difficult people, and covers everything from knowing when to speak up to gracefully navigating through uncomfortable but necessary confrontations. Table of Contents A Survival Guide for Working with Humans Introduction Part I - An Aggressive Species Chapter 1 - When Sweet Revenge Isn't So Sweet Chapter 2 - Watch Out for the Eggshells Chapter 3 - Don't Fight— Find Out! Chapter 4 - When to Turn Down the Volume, or Find Someone Else to Do It Chapter 5 - When a Problem Spirals Out of Control Chapter 6 - Prepare for the Worst-Case Scenario Chapter 7 - When Nothing Is the Best Solution Chapter 8 - Keep It Clear, Clear, Clear Part II - Political Animals Chapter 9 - Choosing Your Battles Chapter 10 - Watch Out for Confidences Chapter 11 - When You're Not in the Family Chapter 12 - Dealing with Unearned Praise Chapter 13 - The Blame Game Chapter 14 - Besting the Betrayer Part III - Ethical Dilemmas Chapter 15 - Don't Let Them "Ethics" You Chapter 16 - When Somebody Wants to Change the Rules Chapter 17 - When There's a Betrayer in the Group Chapter 18 - Finders Keepers—Or Not? Chapter 19 - Fraud Happens Part IV - People Who Ask Too Much Chapter 20 - The Great Communicator—Not! Chapter 21 - Learning to Let 'Em Go—The Demanding Client Chapter 22 - The Give-and -Take Paradox Chapter 23 - When Nothing Seems to Work, It's Time to Go Legal Chapter 24 - Passing the Responsibility Buck Chapter 25 - Get Out While You Can Chapter 26 - When Help Turns into Help!!!—Get Me Out of This Part V - Capturing and Keeping the Job Chapter 27 - Beating the Recommendation Game Chapter 28 - Knowing When to Back Off—Don't Push a Negotiation Too Far Chapter 29 - What to Do When Everything Seems to Be Going Wrong Chapter 30 - When to Keep Your Cards to Yourself Chapter 31 - Watch Out for Warning Signs Chapter 32 - Don't Resign Yourself—Redesign Yourself Chapter 33 - Be a Problem Solver—Theirs, Not Yours Chapter 34 - Dealing with the Boss from Hell Part VI - Putting It Together Chapter 35 - Mastering Your Survival Skills Chapter 36 - What's Your Survival Quotient? A Self-Assessment Quiz Index |
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