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雷达卡
by Gini Graham Scott
ISBN:0814472052
AMACOM © 2004 (215 pages)
This guide provides real-life strategies for engaging even the most difficult people, and covers everything from knowing when to speak up to gracefully navigating through uncomfortable but necessary confrontations.
Table of Contents
A Survival Guide for Working with Humans
Introduction
Part I - An Aggressive Species
Chapter 1 - When Sweet Revenge Isn't So Sweet
Chapter 2 - Watch Out for the Eggshells
Chapter 3 - Don't Fight— Find Out!
Chapter 4 - When to Turn Down the Volume, or Find Someone Else to Do It
Chapter 5 - When a Problem Spirals Out of Control
Chapter 6 - Prepare for the Worst-Case Scenario
Chapter 7 - When Nothing Is the Best Solution
Chapter 8 - Keep It Clear, Clear, Clear
Part II - Political Animals
Chapter 9 - Choosing Your Battles
Chapter 10 - Watch Out for Confidences
Chapter 11 - When You're Not in the Family
Chapter 12 - Dealing with Unearned Praise
Chapter 13 - The Blame Game
Chapter 14 - Besting the Betrayer
Part III - Ethical Dilemmas
Chapter 15 - Don't Let Them "Ethics" You
Chapter 16 - When Somebody Wants to Change the Rules
Chapter 17 - When There's a Betrayer in the Group
Chapter 18 - Finders Keepers—Or Not?
Chapter 19 - Fraud Happens
Part IV - People Who Ask Too Much
Chapter 20 - The Great Communicator—Not!
Chapter 21 - Learning to Let 'Em Go—The Demanding Client
Chapter 22 - The Give-and -Take Paradox
Chapter 23 - When Nothing Seems to Work, It's Time to Go Legal
Chapter 24 - Passing the Responsibility Buck
Chapter 25 - Get Out While You Can
Chapter 26 - When Help Turns into Help!!!—Get Me Out of This
Part V - Capturing and Keeping the Job
Chapter 27 - Beating the Recommendation Game
Chapter 28 - Knowing When to Back Off—Don't Push a Negotiation Too Far
Chapter 29 - What to Do When Everything Seems to Be Going Wrong
Chapter 30 - When to Keep Your Cards to Yourself
Chapter 31 - Watch Out for Warning Signs
Chapter 32 - Don't Resign Yourself—Redesign Yourself
Chapter 33 - Be a Problem Solver—Theirs, Not Yours
Chapter 34 - Dealing with the Boss from Hell
Part VI - Putting It Together
Chapter 35 - Mastering Your Survival Skills
Chapter 36 - What's Your Survival Quotient? A Self-Assessment Quiz
Index
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