酒店业的六西格玛
We Think We’re Different !
Today, if 2.5 (84% yield) then 10 dissatisfied customers every day, every property!
Why Six Sigma
Complex, multi-step process
Starwood = 25 Million Guests Annually
90%
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楼主: 打了个飞的
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[学习资料] 酒店业的六西格玛 |
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已卖:7440份资源 院士 98%
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