Information Systems Frontiers
https://doi.org/10.1007/s10796-021-10181-1
Assessing Organizational Users’ Intentions and Behavior to AI
Integrated CRM Systems: a Meta-UTAUT Approach
Sheshadri Chatterjee 1 & Nripendra P. Rana 2 & Sangeeta Khorana 3 & Patrick Mikalef 4 & Anuj Sharma 5
Accepted: 1 August 2021
# The Author(s) 2021
Abstract
This paper tests the meta-analysis based unified theory of acceptance and use of technology (meta-UTAUT) model to predict the
behavioral intentions of organ ...


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