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044. The Truth about Managing People.pdf
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大家看我做的还行，就投我一票！谢谢。下面是链接
【2013年度人大经济论坛“最佳文库”（MVL）评选】https://bbs.pinggu.org/forum.php？mod=viewthread&tid=2857794&from^^uid=2846808
PART I
THE TRUTH ABOUT HIRING
1
TRUTH 1 Forget Traits; It’s Behavior That Counts 3
TRUTH 2 Realistic Job Previews: What You See Is What You Get 6
TRUTH 3 Tips for Improving Employee Interviews 9
TRUTH 4 Want Pleasant Employees? It’s in the Genes! 12
TRUTH 5 Good Citizenship Counts! 14
TRUTH 6 Brains Matter; or When in Doubt, Hire Smart People 16
TRUTH 7 Don’t Count Too Much on Reference Checks 19
TRUTH 8 When in Doubt, Hire Conscientious People! 22
TRUTH 9 Hire People Who Fit Your Culture:
My “Good Employee” Is Your Stinker! 25
TRUTH 10 Match Personalities and Jobs 28
TRUTH 11 Manage the Socialization of New Employees 31
PART II
THE TRUTH ABOUT MOTIVATION
35
TRUTH 12 Why Many Workers Aren’t Motivated at Work Today 36
TRUTH 13 Happy Workers Aren’t Necessarily Productive Workers! 39
TRUTH 14 Workforce Generations and Values 42
TRUTH 15 Telling Employees to “Do Your Best” Isn’t Likely
to Achieve Their Best 45
TRUTH 16 Not Everyone Wants to Participate in Setting Their Goals 48
TRUTH 17 Professional Workers Go for the Flow 51
x
CONTENTS
TRUTH 18 Watch Out for Cyberloafing! 54
TRUTH 19 When Giving Feedback: Criticize Behaviors, Not People 57
TRUTH 20 You Get What You Reward 60
TRUTH 21 It’s All Relative! 63
TRUTH 22 Recognition Motivates (and It Costs Very Little!) 66
TRUTH 23 Ways to Motivate Low-Skill, Low-Pay Employees 69
TRUTH 24 There’s More to High Employee Performance
Than Just Motivation 71
PART III
THE TRUTH ABOUT LEADERSHIP
73
TRUTH 25 The Essence of Leadership is Trust 74
TRUTH 26 Experience Counts! Wrong! 77
TRUTH 27 Most People THINK They Know What Good
Leaders Look Like 80
TRUTH 28 Effective Leaders Know How to Frame Issues 82
TRUTH 29 You Get What You Expect 86
TRUTH 30 Great Followers Make Great Leaders 88
TRUTH 31 Charisma Can Be Learned 90
TRUTH 32 Make Others Dependent on You 93
TRUTH 33 There’s No Ideal Leadership Style 96
TRUTH 34 Adjust Your Leadership Style for Cultural Differences
or When in Rome. . . 98
TRUTH 35 When Leadership ISN’T Important 101
PART IV
THE TRUTH ABOUT COMMUNICATION
105
TRUTH 36 Hearing Isn’t Listening 106
TRUTH 37 Choose the Right Communication Channel 109
TRUTH 38 Listen to the Grapevine 112
TRUTH 39 Men and Women DO Communicate Differently 115
TRUTH 40 What You Do Overpowers What You Say 118
TRUTH 41 The Case for Open-Book Management 120
Contents
xi
PART V
THE TRUTH ABOUT BUILDING TEAMS
123
TRUTH 42 What We Know That Makes Teams Work 124
TRUTH 43 2 + 2 Doesn’t Necessarily Equal 4 128
TRUTH 44 We’re Not All Equal: Status Matters! 130
TRUTH 45 Not Everyone Is Team Material 133
PART VI
THE TRUTH ABOUT MANAGING CONFLICTS
137
TRUTH 46 The Case FOR Conflict 138
TRUTH 47 Poor Communication Isn’t the Source of Most Conflicts 141
TRUTH 48 Beware of Groupthink 144
TRUTH 49 How to Reduce Work-Life Conflicts 147
PART VII
THE TRUTH ABOUT DESIGNING JOBS
151
TRUTH 50 There’s No Such Thing as a “Good Job” 152
TRUTH 51 Not Everyone Wants a Challenging Job 155
TRUTH 52 Four Job-Design Actions That Will Make Employees
More Productive 157
PART VIII
THE TRUTH ABOUT PERFORMANCE EVALUATION
161
TRUTH 53 Annual Reviews: The Best Surprise Is NO Surprise! 162
TRUTH 54 Don’t Blame Me! The Role of Self-Serving Bias 165
TRUTH 55 The Case for 360-Degree Feedback Appraisals:
More IS Better! 168
xii
Contents
PART IX
THE TRUTH ABOUT COPING WITH CHANGE
171
TRUTH 56 Most People Resist Any Change That Doesn’t
Jingle in Their Pockets! 172
TRUTH 57 You CAN Teach an Old Dog New Tricks 176
TRUTH 58 Use Participation to Reduce Resistance to Change 179
TRUTH 59 Layoffs Are as Tough on Survivors as Those Who
Get Laid Off 181
PART X
SOME FINAL THOUGHTS ABOUT MANAGING BEHAVIOR
185
TRUTH 60 I’ll See It When I Believe It 186
TRUTH 61 First Impressions DO Count! 189
TRUTH 62 People Aren’t Completely Rational: Don’t Ignore Emotions! 192
TRUTH 63 Beware of the Quick Fix 195
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