Foreword ............................................................................................ viii
Preface .................................................................................................. x
Section I: Strategy
Chapter I. Theories of the Firm ...................................................... 1
Resource-Based Theory of the Firm ........................................... 1
Activity-Based Theory of the Firm .............................................. 3
Value Configuration of the Firm .................................................. 3
The Firm as a Value Chain ........................................................... 4
The Firm as a Value Shop ........................................................... 4
The Firm as a Value Network .................................................... 7
Comparison of Value Configurations .......................................... 8
Chapter II. E-Business ................................................................... 10
Concepts and Trends ................................................................. 10
Competitive Strategy .................................................................. 19
E-Business Models ..................................................................... 28
Determining Appropriate Models .............................................. 37
Infrastructure Capabilities .......................................................... 42
Strategic Agility .......................................................................... 48
Chapter III. IS/IT Strategy Work ................................................ 54
Strategic Planning ....................................................................... 55
The Y Model for Strategy Work ............................................... 68
Resource-Based Strategy .......................................................... 70
Activity-Based Strategy ............................................................. 73
Chapter IV. Strategy Analysis ...................................................... 75
Describing Current IS/IT Situation ............................................ 75
Describing Current and Desired Business Situation ................. 98
Analyzing Needs for Change ................................................... 113
Resource-Based IS/IT Strategy .............................................. 114
Activity-Based IS/IT Strategy ................................................. 115
Chapter V. Strategy Choice ........................................................ 116
Identifying Alternative Actions ................................................ 116
Selecting Appropriate Actions ................................................. 120
Making the Plan ........................................................................ 120
Chapter VI. Strategy Implementation ....................................... 126
Implementing Plan ..................................................................... 128
Barriers to Implementation ....................................................... 130
Implementation Predictors ....................................................... 134
Evaluating Results ..................................................................... 135
Section II: Sourcing
Chapter VII. Sourcing Management ......................................... 140
IT Sourcing Options ................................................................. 141
Dimensions of IT Outsourcing Strategy .................................. 144
Chapter VIII. Sourcing Theories ................................................ 146
Theories of the Firm ................................................................. 147
Economic Theories ................................................................... 149
Relational Theories ................................................................... 151
Comparison of Theories ........................................................... 155
Chapter IX. IS/IT Outsourcing ................................................... 159
Outsourcing Opportunities and Threats .................................. 161
Vendor Value Proposition ....................................................... 164
Outsourcing Phases .................................................................. 168
vii
Chapter X. Sourcing Markets ..................................................... 171
IT Infrastructure Sourcing ........................................................ 171
Business Application Sourcing ................................................. 178
Business Process Sourcing ....................................................... 180
Resource-Based View .............................................................. 185
Chapter XI. Sourcing Practices .................................................. 187
IT Outsourcing Performance .................................................... 187
IT Outsourcing Relationships ................................................... 189
Due Diligence ............................................................................ 190
Global Outsourcing ................................................................... 191
Business Process Outsourcing (BPO) ..................................... 193
Strategic Outsourcing Termination .......................................... 193
Belief Perseverance .................................................................. 194
Strategic Risk Behavior ............................................................ 196
Chapter XII. Offshore IT Outsourcing ..................................... 200
Offshore vs. Onshore IT Outsourcing ..................................... 201
Offshoring Solutions ................................................................. 201
Offshore Software Development ............................................. 203
Benefits and Pitfalls .................................................................. 205
Critical Success Factors of IT Offshoring .............................. 207
Social Concerns and Impact on Local Jobs ........................... 207
Political Consequences ............................................................. 208
Major Offshoring Locations ..................................................... 209
Section III: Governance
Chapter XIII. IT Governance as Resource Mobilization ..... 211
What is IT Governance? .......................................................... 211
Corporate Governance ............................................................. 214
Contracts in Governance .......................................................... 215
Governance and Management Roles ....................................... 219
Why is IT Governance Important? .......................................... 221
Governance of Resources ........................................................ 222
Classification of IT Resources for Governance ...................... 227
Governance as Part of Institutional Economics ...................... 231
Chapter XIV. IT Governance as Allocation of Decision
Rights ................................................................................................ 232
Decision Makers and Decision Rights ..................................... 232
Decision Examples .................................................................... 234
Categories of Decisions ........................................................... 243
Stakeholders ............................................................................. 244
Decision Rights Distribution ..................................................... 247
Chapter XV. IT Governance as Strategic Alignment ............ 251
Business Strategy and IS/IT Strategy ..................................... 251
Strategic Alignment Model ....................................................... 254
Organizational Architect ........................................................... 256
Chapter XVI. Implementing IT Governance ............................ 258
IT Organization and Governance ............................................. 258
The Practice of IT Governance ............................................... 261
The Myths of IT Governance ................................................... 263
Implementation Mechanisms .................................................... 264
IT Governance Architecture .................................................... 268
Critical Success Factors .......................................................... 269
Chapter XVII. IT Outsourcing Governance ............................. 271
The Governance Model ............................................................ 272
How to Succeed as a Client .................................................... 275
How to Succeed as a Vendor .................................................. 275
Chapter XVIII. Knowledge Management in Governance ..... 278
IS/IT in Knowledge Management ............................................ 279
Requirements from Knowledge Management ......................... 280
Codification and Personalization Strategy .............................. 283
Stages of Growth in IS/IT ........................................................ 287
Chapter XIX. Case Studies ......................................................... 292
Rolls-Royce ............................................................................... 292
UPS Logistics and Maersk Logistics ...................................... 313
Telecom Italia Mobile, Netcom and Colt Telecom Group .... 323
[此贴子已经被作者于2008-8-14 14:17:16编辑过]