发帖
雷达卡
【跨国公司的离岸服务子公司的合作】
Authors: Matthias Daub
The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.
Table of contents
Front Matter
Pages I-XXVII
Introduction – Approaching Service Offshoring
Pages 1-13
Theoretical Foundations – Developing Building Blocks of Service Offshoring Typology
Pages 14-81
Research Model and Propositions – Deriving Typology Dimensions from Organizational Theories
Pages 82-131
A Typology of Service Offshoring Subsidiary – Combining Building Blocks and Dimensions
Pages 132-148
Methodology – Preparing and Conducting Qualitative Research
Pages 149-198
Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
Pages 199-333
Discussion – Findings from Cross-Case Analysis and Beyond
Pages 334-368
Conclusions – What we have learned, What We Have Not learned, and What Might Come Next
Pages 369-378
Back Matter
Pages 379-436
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Coordination of Service Offshoring Subsidiaries in Multinational Corporations.pdf
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