1. Conflict Resolution by Daniel Dana 2. Effective Coaching by Marshall Cook
3. Elements of Style (4th edition) by William Strunk, E. B. White
4. Essential Managers: Essential Manager's Manual by Robert Heller, Tim Hindle
5. Essential Managers: Managing Teams by Robert Heller, Tim Hindle
6. Supervisor's Portable Answer Book by George T. Fuller
7. Supervisor's Survival Kit: Your First Step into Management by Elwood N. N. Chapman and CliffGoodwin