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雷达卡
by Barry Haughian (Author)
About the Author
Barry Haughian was the Head of IoT Accelerator Program initiated to develop new IOT Services for Ericsson. Barry created a global organisation with 150 senior resources from Ericsson and external IOT partners to develop the IOT Services from Sales, Business, Technical and Operational perspective. He has developed Services in multiple IOT Industry verticals including, Industry 4.0, Smart Transport, Smart Energy, Smart City, Connected Home. These Services include GTM strategies, Operational models, Commercial models and have been developed in collaboration with Fortune 500 companies, IOT Startups, IOT Service partners and IOT Service competitors. With over 20 years of IT experience, Barry is now the Head of IoT at MTEK Consulting Services and virtuGrp developing Global IOT Services.
About this book
The Internet of Things is causing major industry disruption, so companies need to plan and manage their “IoT journey” to maximize all business opportunities. In this book companies can learn how to successfully create, launch and manage Internet of Things services.
It takes the reader through the process of specifying, implementing, and deploying IoT services; detailing how to scale and manage an IoT business. It introduces the fundamentals of IoT services, explaining IoT service building blocks and the key factors to be considered in the design of IoT services.
Moving into the IoT field requires speed. This book provides a fast track approach to IoT; summarizing the global experiences of the author, detailing the discussions, mistakes, successes, learnings and conclusions. Building an Internet of Things Service enables readers to accelerate their own on-boarding in their IoT journey.
What You'll Learn
- Create new IoT Services
- Review the basic IoT concepts and business implications you need to know as you embark on your IoT journey
- Solve the major challenges presented by the IoT disruption
- Accelerate your own on-boarding in their IoT journey
The primary audience is made up of business executives and IoT startups. The secondary audience is students studying IoT in universities and those interested in understanding the fundamentals of an IoT business. No technical background is required.
Table of contents
Chapter 1: Introduction 1
The Business of IoT 2
Ecosystems 3
As a Service 4
A Brief History of the Internet of Things 4
Evolution M2M: IoT 6
Data Reuse 6
The IoT Hype 8
Conclusion 9
Chapter 2: Creating IoT Services 11
A Service Approach 14
Commercial Layer: Service Definition 14
Service Description 15
Service Level Agreement 18
Fees and Payment 19
Acceptance Criteria 20
Business Strategy 21
Technical Layer: Service Implementation 27
Solution Description 27
Design Documents 28
Operations Layer: Service Delivery and Operations 29
Operational Model 29
Responsibility Matrix 30
Procedures Manual 31
Chapter 3: IoT Technology 33
Application Layer 34
Application Development Tools 37
Service Access Portal 39
Administration Portals 40
Marketplace 41
Platform Layer 43
Public/ Private Cloud 45
Regulation 46
Quality of Service 46
Data Management Costs 47
Platform Layer Components 48
Communication Layer 59
Short Range 64
Long-Range Cellular 2G, 3G, LTE (4G), 5G 65
Low Power Wide Area 69
Device Layer 71
Devices 73
Volumes 76
Design 77
Industry 4. 0 78
Life Cycle Management 80
Key Technology Business Decisions 81
Partnering Architecture Components 81
Service of Services 83
Outsourcing Layers and Components 86
Platform as a Service 89
Distributed Design 92
Multitenancy 93
Scaling and Customizing in IoT 95
Security 97
Data Protection 102
Chapter 4: The Service Organization 105
Service Business Owners 107
Sales 111
Commercial Management 111
Sales Teams 112
Service Delivery and Operations 114
Service Management 115
Development and Operations (DevOps) 117
Research and Development 118
Agile Development 119
Scrums 119
Requirements Management 120
Business Support Tools 121
Trouble Tickets and Service Requests 122
Monitoring Services 123
Billing Systems 124
Service Level Performance 124
Security 125
Customer Relationship Management 125
Key Operational Issues 126
Customer Certification 126
Training 127
Offshore Operations to Customer 128
Offshore Deployment 129
Automation 129
Chapter 5: IoT Assets 131
Data 131
Data Reuse 133
APIs 133
Algorithms 134
Patents 134
Devices 135
Manage IoT Assets 136
Chapter 6: IoT Ecosystems 137
IE Business School Industry Ecosystem Challenge 139
Transportation Ecosystem 143
Innovation with Ecosystem Partners 145
Conclusion 146
Chapter 7: IoT Enablers 147
Service Providers 147
AWS 150
Microsoft IoT Azure 151
Huawei 152
PTC/ ThingWorx 153
IBM 154
Ericsson 155
IoT Enablers: Professional Services 155
Presales Support 157
Transition Management 158
Customized Reporting 159
Business Consulting 159
Device and Application Verification 160
Data Migration 160
Application Development and Maintenance 161
Operations Service Desk and Field Services 161
Systems Integration 162
Chapter 8: IoT Industries 163
Industry Disruption 165
Smart City 166
Smart Home 170
Transportation 173
Connected Vehicle Cloud 174
Connected Transport Cloud 175
Energy 176
Manufacturing 178
Media 180
Public Safety 181
Health 182
Chapter 9: Business Model 185
The “As a Service” Business Model 185
Understanding AaS vs. Capex 187
Keys for Success in an IoT Business 190
Key Challenges for a Successful IoT Business 191
Chapter 10: The Current and Future Status of the IoT 193
Nokia: Grant Marshall, VP of Supply Network and Engineering 193
Where are we with IoT? Is it fulfilling your expectations? 193
How will it impact Industry 4. 0? 194
How will AR and AI evolve with the IoT? 194
What are the biggest challenges? 195
What are the implications of 5G for the IoT? 195
What is the role of ecosystems in the IoT? 196
Microsoft: Luis (Tayo) Carvalhal, Global Black Belt IoT 196
Where are we with the IoT? Is it fulfilling your expectations? 196
What are the technology challenges for IoT growth? 197
How are cloud services supporting the IoT revolution? 197
What are the implications of AI and AR advances for IoT services? 197
How will 5G impact IoT services? 198
What do you expect for the future of connected devices? 198
Ericsson: Miguel Blockstrand, Head of IoT DCP 198
What are the key benefits of connectivity management? 198
What are the key challenges for IoT services? 199
What is the future of the IoT? 199
What is one key learning from your IoT journey? 199
The Future 200
Appendix A: Service Description 203
Intelligent Transport Services 203
Introduction 203
ITS Enterprise Services 206
ITS Enterprise Fleet Management Service 206
Automated Fare Collection Service 207
Real-Time Passenger Information 208
ITS Management Services 209
Service Management Function 209
Business Support Services 210
Initial Setup Services 210
Service Access 212
Service Demarcation Points 212
Service Security Management 212
Security Policy 213
Hours of Operation 213
Definitions, Acronyms, and Abbreviations 213
Appendix B: Service Level Agreement 215
Service Performance 215
Key Performance Indicators 216
Main KPI Specification 216
Reporting and Service Availability KPIs 219
Reporting 220
Excluded from KPI Measurements 220
ITS Onboard Service Availability KPIs 221
ITS Service Management KPIs 222
ITS Billing KPIs 224
Other Performance Indicators 225
Permanent Solution 227
Service Request Fulfillment 227
Reporting and Statistics 228
Appendix C: Operational Framework 229
General 229
Operational Overview 231
Agreements 234
Operational Flow Overview 235
Service Delivery and Operations 237
Head of Operations 237
Operations Management 237
DevOps 239
Engineering 239
Service Desk 240
Service Delivery Functions 240
ITS Service Management 241
ITS Service Assurance 242
ITS Demand Management 246
Definitions, Acronyms, and Abbreviations 248
Appendix D: Responsibility Matrix 251
Definitions 251
Glossary 253
References 261
Index 265
Length: 274 pages
Publisher: Apress; 1st ed. edition (October 5, 2018)
Language: English
ISBN-10: 1484237110
ISBN-13: 978-1484237113
PDF version
Apress__Design, Launch, and Scale IoT Services.pdf
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EPUB version
Apress__Design, Launch, and Scale IoT Services.epub
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