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| Alfredo M. Ronchi 2019 This book explores various e-Services related to health, learning, culture, media and the news, and the influences the Web and related technologies have had and continue to have in each of these areas, both on service providers and service users. It provides insights into the main technological and human issues regarding healthcare, aging population, recent challenges in the educational environment, the impact of digital technologies on culture and heritage, cultural diversity, freedom of expression, intellectual property, fake news and, last but not least, public opinion manipulation and ethical issues. Its main aim is to bridge the gap between technological solutions, their successful implementation, and the fruitful utilization of the main set of e-Services mostly delivered by private or public companies. Today, various parameters actively influence e-Services’ success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens’ needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort. With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students. Preface......Page 5 Being Human in the Digital Age......Page 8 Contents......Page 10 List of Abbreviations......Page 14 Chapter 1: e-Health: Background, Today′s Implementation and Future Trends......Page 17 1.2 Recent Background......Page 18 1.3 e-Health in Europe......Page 22 1.4 A Global Vision......Page 25 1.5 From Medical Systems to e-Health......Page 28 1.6 From e-Health to m-Health......Page 32 1.7 Archiving Electronic Patient′s Folders......Page 34 1.8 In the Clouds......Page 38 1.8.1 Health in the Clouds......Page 42 1.9.1 Ethics......Page 44 1.9.2 Information Ethics (Infoethics)......Page 45 1.9.3 Ethical Issues......Page 47 1.9.4 Bioethical Aspects in e-Health and ``m-Health′′......Page 48 1.10 e-Health and Privacy Issues......Page 49 1.10.1 The RFID Radio Technology, Ethics and Privacy......Page 50 1.10.2 Medical Device or Fitness Tool?......Page 51 1.10.3 The Use of Data and Privacy......Page 54 1.10.4 Informed Consent and the Warsaw Declaration......Page 56 1.10.5 EU General Data Protection Regulation (GDPR)......Page 59 1.11 A Galaxy of Health Services......Page 60 1.11.2 How to Report on Patient′s Satisfaction......Page 62 1.11.3 Education and Awareness......Page 64 1.11.4 Mobile Virtual Laboratories and Mobile Medical Facilities......Page 70 1.11.5 ``Makers′′ in the Field of Health......Page 71 1.12 Dependency and Technological Vulnerabilities......Page 72 1.12.1 The Self-Management of Health......Page 74 1.13 ``Seniors′′: An Increasing User Sector......Page 75 1.13.1 Social Weakness......Page 76 1.13.2 Aging in Europe......Page 77 1.13.3 Most Common Chronic Diseases......Page 78 1.14 MUSME: The Interactive Museum of History of Medicine......Page 80 References......Page 83 Chapter 2: e-Learning: How Teaching and Training Methods Changed in the Last 20 Years......Page 85 2.1 Introduction......Page 86 2.2 The European State of the Art as It Appears from Statistics......Page 87 2.3 The Digital Revolution and Other Trends......Page 90 2.4 The Human Capital......Page 92 2.5 ICT Bottlenecks......Page 93 2.6 ICT and the Young......Page 94 2.7 Leading the Change or Losing the Challenge?......Page 95 2.8 Dealing with Digital Natives......Page 97 2.9 Causes and Effects: The Origin of This Pandemia......Page 100 2.10 Lost Something, Any Concern, Drawbacks?......Page 102 2.11 Some Key Aspects of Computing That Make the Difference......Page 103 2.12 Gamification......Page 104 2.13 Educational Institutions Policies......Page 105 2.14 Virtual Laboratories......Page 106 2.15 Videocassette and On-Line Lectures......Page 107 2.16 Improvements Due to Technology......Page 108 2.17 Future Developments......Page 111 2.18 It Is Time to Reshape Educational Methodology......Page 112 2.19 Closing Remarks......Page 113 References......Page 127 Education and Learning......Page 128 Chapter 3: e-Culture: On Culture in the Digital Age......Page 130 3.1 Introduction......Page 131 3.2 Digital Tangible and Intangible Heritage......Page 133 3.3 Cultural Heritage......Page 134 3.4 Origin of Museums......Page 135 3.5 Science and Technology Museums......Page 137 3.7 The Culture Cycle......Page 138 3.8 Entering the Digital Communication Era......Page 140 3.9 Virtual Universes and Heritage......Page 141 3.10 Super Information Highways v/s Information Society......Page 147 3.11 The Invisible Universe of Data......Page 150 3.12 A Web of Cultural Content......Page 151 3.13 Technology and Recommendations......Page 157 3.14 Extending the View on Heritage......Page 158 3.15 European Regulations and Heritage......Page 163 3.15.1 The Regulatory Framework......Page 166 3.15.2 EU Regulations and the Impact on Cultural Heritage......Page 167 3.15.3 The Economics of Cultural Heritage......Page 172 3.16 The Concept of ``Values′′ and Its Potential Impact......Page 173 3.17 The Economic Dimension of ``Values′′......Page 177 3.18 The Role of Taxonomy in Information Search......Page 179 3.19 A Taxonomy of European Cultural Heritage ``Values′′......Page 180 3.20.2 Cultural Values......Page 181 3.20.4 Development Values......Page 182 3.20.5 Accessibility and Fruition Values......Page 183 Value Recognition/Identity......Page 184 Historical Value......Page 185 Present Time Value......Page 186 Environmental Value......Page 187 Know-How Transmission Value......Page 188 Restoration......Page 189 Value of Entrepreneurship and Attraction of Resources on the Territory......Page 190 Unlimited and Unconditional Access Value......Page 191 Unlimited and Unconditional Usability Value......Page 192 Compliance, Completeness and Clarity of Information......Page 193 3.22 The Role of a ``Value′′ Platform......Page 194 3.23 Culture Value Chain......Page 196 3.24 Value Approach: Further Developments......Page 198 3.25 Problems and Issues: Early Experiences......Page 199 3.26 Making Cultural Heritage Alive: The Role of Cultural Mediators......Page 202 3.27 Emerging Professional Profiles......Page 204 References......Page 206 On References, Web Pages......Page 208 Chapter 4: e-Journalism and Media......Page 209 4.3 Freedom of Expression......Page 210 4.4 The First ``Asynchronous′′ Way to Communicate......Page 211 4.6 Characteristics of Information Products......Page 219 4.7 Timeliness of Delivery......Page 220 4.8 Short Product Lifecycles......Page 221 4.10 Media of the Future; Can It Be Profitable?......Page 222 4.11 Different Phases of On Line Newspapers......Page 223 4.13 Languages on the Internet......Page 224 4.13.1 Globalisation and Cultural Diversity......Page 225 4.13.2 ICT and the Internet in a Small World......Page 227 4.14 Information as a Valuable Good......Page 231 4.15 Public Domain and Copy Left......Page 234 4.18 Works That Have Never Been Protected......Page 235 4.19.1 Subscription or Purchase of a Single Copy......Page 237 4.19.3 Free Model......Page 238 4.19.5 Key Feature of the Internet News......Page 239 4.20 The Sources......Page 240 4.21 Digital Natives: What Are They Looking For?......Page 243 4.22 Fake News......Page 244 4.23 Cyber Technology and Public Opinion......Page 247 4.24 Evolution of Fruition......Page 250 4.25 New Consumer Model......Page 251 4.26 WSIS C9 Media......Page 252 4.27 Public Service Broadcasting......Page 253 4.28 Case Studies......Page 261 References......Page 270 On Line References......Page 271 Branded Newspapers......Page 272 Index......Page 274 
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