Handbook of Service Science(2010)

很激动，2010年，不容易

Handbook of Service Science

[url=http://www.springerlink.com/content/w3h411/?p=bd65b3a2f6de41e3ace5c2dfda48aa3f&pi=0]Service Science: Research and Innovations in the Service Economy[/url]

Table of Contents

Foreword ………………….………………………..……………...………... ix

Carl J. Schramm and William J. Baumol

Preface ……………….………………………………………….….……….. xiii

Contributors ………..………………………………………………….……... xv

Introduction: Why a Handbook? ……………………………….…………....... 1

Paul P. Maglio, Cheryl A. Kieliszewski, and James C. Spohrer

Part 1: Context: Origins

Revisiting “Where Does the Customer Fit in a Service Operation?”

Background and Future Development of Contact Theory ...................... 11

Richard B. Chase

The Service Profit Chain: From Satisfaction to Ownership ………..……… 19

Winning the Service Game: Revisiting the Rules by Which People

Co-Create Value ………………………………………..……………... 31

Benjamin Schneider and David E. Bowen

Customer Equity: Driving the Value of the Firm by Increasing the

Value of Customers ………………………………………………….... 61

Roland T. Rust and Gaurav Bhalla

Service Worlds: The ‘Services Duality’ and the Rise of the

‘Manuservice’ Economy ……………………………………………..... 79

John R. Bryson and Peter W. Daniels

James L. Heskett and W. Earl Sasser, Jr.

vi Table of Contents

Part 2: Context: Theory

The Unified Service Theory: A Paradigm for Service Science ………….. 107

Scott E. Sampson

Advancing Service Science with Service-Dominant Logic:

Clarifications and Conceptual Development ……......……………….. 133

Stephen L. Vargo, Robert F. Lusch, and Melissa A. Akaka

Toward a Science of Service Systems: Value and Symbols ……..………. 157

James C. Spohrer and Paul P. Maglio

Part 3: Research and Practice: Design

Part 4: Research and Practice: Operations

Part 5: Research and Practice: Delivery

Part 6: Research and Practice: Innovation

Part 7: Future

Author Index ……………………………..…………………………………. 737

Subject Index ………………………….……………………………………. 755

路过，看看。。。。。。。。。。。。。。。。。

资料难得，谢谢分享

下了，谢了！

谢谢分享！！！

哭啦，楼主支付了论坛币，资料没有了。能不能再传一下，或者发到我邮件里shiyigekeren@126.com，谢谢

我购买了 为什么下载不了？？？

太棒了，看来做服务科学相关的研究的人不少

好银啊。