【案例名称】Otis Elevator: Accelerating Business Transformation with IT
【作者】F. Warren McFarlan, Brian J. Delacey
【页数】20
【格式】PDF
【语言】英语
【出版日期】2004年9月24日
【修订日期】2005年6月22日
【学科】人力资源管理 (Human Resource Management)
【案例编号】305048-PDF-ENG
【来源】HBS Premier Case Collection
【网页】http://cb.hbsp.harvard.edu/cb/product/305048-PDF-ENG
【简介】
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the continuation of a process that has been going on for more than 20 years.
【学习目标】
To look at the long-term implementation of information-enabled organizational change.
【涉及课题】
Business process reengineering; CEO; Information technology; Leadership; Organizational change; Technology transfer
【背景】
* Industry: Machinery
* Company Employee Count: 60,000
* Company Revenue: $8 billion revenues
* Event Year Begin: 2004
* Event Year End: 2004
【下载】
http://www.mbabbs.com/thread-418-1-1.html