谈判沟通管理

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NEGOTIATING

谈判沟通管理
★ 管理者的世界是张谈判桌
★ 谈判动力：需要和需要的满足
谈判的要素和种类
谈判策略
谈判技巧
第一节 谈判的要素和种类
一、谈判活动的基本要素
■ 谈判主体 (参与谈判的当事人)
■ 谈判客体 (谈判的议题及内容)
■ 谈判目的
■ 谈判结果
CHECKLIST: Negotiating Objectives
What are our objectives? What outcomes do we want?
Are our objectives specific, timed, and measurable?
Do we have a fall-back position?
If we were in their shoes, what would our position be? Do we
know their objectives? If not, how can we find out?
What demands are they likely to make? What concessions are we
likely  ...

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关键词：沟通管理 Negotiating Objectives Objective checklist