【题 名】: Developing a framework for measuring physical distribution service quality of multi-channel and “pure player” internet retailers
【作 者】: Yuan Xing
【期刊、会议、单位名称】:International Journal of Retail & Distribution Management
【年, 卷(期), 起止页码】:2006, Vol. 34 Iss: 4/5, pp.278 - 289
【全文链接】:http://www.emeraldinsight.com/journals.htm?articleid=1550643&show=pdf