In the sixth edition of Understanding and Managing Organizational Behavior, we keep to our
theme of providing students with the most contemporary and up-to-date account of the changing
issues involved in managing people in organizations. In revising this book, we have continued
our focus on making our text relevent and interesting to students—something we have learned
from feedback received from instructors who tell us the text engages students and encourages
them to make the effort necessary to assimilate the text material. We continue to mirror the
changes taking place in the real world of work by incorporating recent developments in organizational
behavior and research and by providing vivid, current examples of the way managers
and employees of companies large and small have responded to the changing workplace. Indeed,
we have increased our focus on small businesses and startups and the organizational behavior
challenges their employees face.
The number and complexity of the organizational and human resource challenges facing
managers and employees at all levels has continued to increase over time, especially because of
today’s hard economic times. In most companies, managers and employees are playing “catch-up”
as organizations work to meet these challenges by employing fewer employees and implementing
new and improved organizational behavior techniques and practices to increase performance.
Today, relatively small differences in performance between companies, for example, in the speed at
which they can bring new products to market, or in the ways they motivate their employees to find
ways to reduce costs or improve customer service, can combine to give one company a competitive
edge over another. Managers and companies that utilize proven organizational behavior (OB)
techniques and practices in their decision making increase their effectiveness over time. Companies
and managers that are slower to implement new OB techniques and practices find themselves at a
growing competitive disadvantage, especially because their best employees often depart to join
faster-growing companies.
Our challenge in revising Understanding and Managing Organizational Behavior has been
to incorporate and integrate the latest advances in theorizing and research and provide a thorough
and contemporary account of the factors that influence organizational behavior. Importantly, we
strived to convey this knowledge to students in a very readable, applied, hands-on format to
increase their understanding and enjoyment of the learning process