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<P>contemporary business chapter10<BR><BR>C H A P T E R 1 0<BR>Improving Performance<BR>through Empowerment,<BR>Teamwork, and<BR>Communication<BR>Learning Goals<BR>1. Describe why and how organizations empower employees.<BR>2. Distinguish between the two major types of teams in the workplace.<BR>3. Identify the characteristics of an effective team and the roles played by team<BR>members.<BR>4. Summarize the stages of team development.<BR>5. Relate team cohesiveness and norms to effective team performance.<BR>6. Describe the factors that can cause conflict in teams and ways conflict can be<BR>resolved.<BR>7. Explain the importance of effective communication skills in business.<BR>8. Compare the different types of communication.<BR>9. Discuss how advances in technology affect business communication. </P>

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