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Contributions to Management Science
2007
Logistics Outsourcing RelationshipsMeasurement, Antecedents, and Effects of Logistics Outsourcing Performance Authors:

• Dr. Jan M. Deepen
• …show all 1hide
  

ISBN: 978-3-7908-1916-8 (Print) 978-3-7908-1938-0  (Online)

About this book
In recent years, logistics outsourcing has gained increasing importance and today is used by a large number of firms across virtually all industries worldwide. Logistics service providers have developed a wide array of services that are utilized to improve logistics processes - and mainly to cut costs.This book uses state-of-the-art scientific methods to reveal that most firms currently do not realize the full potential of logistics outsourcing. It shows the complexity of outsourcing performance and that its true drivers lie in the relationship between service providers and their customers. Through the results of a large-scale empirical survey, the book also emphasizes the importance of a firm's approach towards outsourcing: solely striving for cost reductions may be a dead end, while the often overlooked increased logistics service levels are equally important for boosting logistics performance. In the light of current outsourcing practices, this indicates substantial room for improvement for most firms.

Aus den Rezensionen:
"Für Unternehmen stellt sich … die Frage, welche Vorteile ein Outsourcing von Logistikleistungen bringt und wie diese zu messen … sind. Deepen nimmt sich … genau dieser Problematik mit der Betrachtung des Outsourcing [sic] aus Kudensicht an. … Insgesamt zeigt dieses Buch eine interessante Herangehensweise an die komplexe Thematik der Erfassung von ‘weichen‘ Einflussgrößen bei Logistik-Outsourcing-Beziehungen und eine gute Fundierung aufgrund der umfangreichen empirischen Erhebung. … Die Arbeit von Deepen beschäftigt sich mit einer für Wissenschaft und vor allem Praxis sehr interessanten Fragestellung …" (Julia Schmitz, in: logistik management, 2007, Vol. 9, Issue 2, S. 104)

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关键词：relationship outsourcing antecedents Measurement antecedent Antecedents

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近年来，物流外包已越来越重要，今天在几乎全球所有行业的企业通过大量使用。物流服务供应商已经开发出一系列的服务，是用来改善物流流程 - 主要削减costs.This书使用国家的最先进的科学的方法来显示，目前，大多数企业并没有意识到物流的全部潜力外包业务。它显示了外包的性能和复杂，其真正的司机趴在服务供应商和他们的客户之间的关系。通过一个大规模的实证调查结果，本书还强调重视对外包企业的做法：仅仅追求降低成本可能是一条死胡同，而提高物流绩效同样重要的往往被忽视提高物流服务水平。根据目前的外包做法，改善对多数企业而言，这表明大量的空间。