求一篇SD英文文献，谢谢。

【作者(必填)】Experts' views about defining services brands and the principles of services branding


【文题(必填)】
The impact of other customers on service experiences: A critical incident examination of “getting along”
【年份(必填)】Volume 73, Issue 1, Spring 1997, Pages 63–85

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/sci ... i/S0022435997900154

我帮你一下吧，呵呵

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sodayeah 发表于 2013-1-16 16:12
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看吧，随便看。