[下载]Unlocking Public Value A New Model For Achieving High Performance In Public

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[下载]Unlocking Public Value A New Model For Achieving High Performance In Public Service
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关键词：performance Unlocking Performan Achieving Perform performance value model Public Unlocking

Introduction ix
Preface xiii
Chapter 1 The Public Sector Squeeze1
Chapter 2 Zeroing In on Outcomes 19
Chapter 3 Why Is It So Hard to Measure Public Value?43
Chapter 4 Defining Value61
Chapter 5 Measuring and Analyzing Public Service Value83
Chapter 6 Driving Results111
Chapter 7 The Key to Unlocking Public Value133
Appendix Public Service Value Methodology143
Notes 169
Bibliography 175
About the Authors 179
Index 183