CONTENTS
List of Figures, Exhibits, and Tables xi
Preface xiii
Introduction 1
U N I T O N E : R E Q U I R E M E N T S F O R C H A N G E
1. Change and the Growth and Complexity
of Organizations 15
Overview 15
Organizing Change 18
2. Introduction to the Model 21
Overview 21
Purpose of the Model 22
Overview of the Model 22
Advantages of the Model 26
UNIT TWO : S TAKEHOLDERS
3. Change Agents 29
Overview 29
Duties of Stakeholders 30
4. Choosing Committee Members 39
Overview 39
The Nature of Committees 40
Options for Selecting Members 40
5. Analyzing and Improving Committee Interaction 45
Overview 45
Interaction Styles 46
Rating and Analyzing Interaction 49
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